Cancellation/Rescheduling

Cancellations or rescheduling of confirmed bookings will result in the following charges:

48 hours or more:

A confirmed booking that is cancelled more than 48 hours prior to the booking date and time will incur no charges. All payments can be transferred and rescheduled to another date using your confirmation email or speaking with a Company representative.

24 to 48 hours:

Cancellations made from 24 - 48 hours prior to the booking date and time will incur a charge of the deposit (and or 50%), that is non-refundable. Cancellation fees may be waived by Company, at Company’s discretion, if the session is rebooked within five working days and the Company studio calendar can accommodate the new shoot date and time.

Less than 24 hours:

Cancellations made less than 24 hours prior to the booking date and time will incur a charge of the deposit, that is non-refundable. Prepaid add-ons will be fully refunded.
All refunds to be confirmed by the Company and will be made in the manner used for the original booking.

If the Company must cancel Renter’s reservation, Renter will be given, in Company’s sole discretion, either a rescheduling priority date or a full refund. Company is not liable for acts out of its control that affect the shoot, such as building equipment failures, power outages, weather, acts of God or emergencies. In such cases, Company will refund a prorated portion of Renter’s payment.

NO SHOW:
If renter does not show up to their originally scheduled appointment, deposit will not be refunded or transferred.